MAN AND A VAN

Privacy Policy

At MAN AND A VAN, trading as Man and a Van Moving & Clearance Co. ("we," "our," or "us"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.manandvannearme.co.uk/ or use our professional moving, removals, deliveries, storage, and clearance services.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Important Information and Who We Are

Data Controller

Man and a Van Moving & Clearance Co. is the data controller and is responsible for your personal data.

Contact Details

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

• Full Name of Legal Entity: Man and a Van Moving & Clearance Co.

• Email Address: manandavannearme@gmail.com

• Telephone Number: 0756 300 9690

• Website: https://www.manandvannearme.co.uk/

2. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: First name, last name, username, or similar identifier.

• Contact Data: Billing address, pickup address, drop-off address, email address, and telephone numbers.

• Service Data: Details about the items you need moved or cleared, property sizes, access restrictions, and history of services you have booked with us.

• Financial Data: Bank account and payment card details (processed securely via our third-party payment processors).

• Technical Data: Internet protocol (IP) address, browser type and version, time zone setting and location, and operating system used to access our website.

3. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

• Direct Interactions: You give us your Identity, Contact, and Service Data by filling in quote forms on our website, emailing us, calling us, or messaging us on social media.

• Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment and browsing actions using cookies and similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the UK law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To Perform a Contract: To provide you with a moving or clearance quote, book your job, navigate to your property, and process your payment.

• Legitimate Interests: To improve our website experience, customer service, and overall business operations.

• Legal Obligation: To comply with tax, accounting, or waste disposal regulations (such as maintaining waste transfer notes for property clearances).

5. Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with trusted third parties only for the following reasons:

• Drivers & Handymen: Team members or trusted partners who assist us in physically carrying out your removals, storage handling, or waste clearances.

• Payment Processors: Secure third-party services to handle card payments.

• Regulatory Authorities: Government bodies (such as the UK Environment Agency or HMRC) where we are legally required to report waste transfer details or financial transactions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to those employees, agents, and contractors who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. By UK law, we must keep basic information about our customers (including Contact, Identity, and Financial Data) for six years after they cease being customers for tax purposes.

8. Your Legal Rights

Under UK data protection laws, you have rights in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data ("the right to be forgotten").

• Object to or restrict the processing of your personal data.

• Request the transfer of your personal data.

If you wish to exercise any of these rights, please contact us using the details provided in Section 1.

9. Changes to This Privacy Policy

We keep our privacy policy under regular review. Any changes we make in the future will be posted on this page. Please check back frequently to see any updates.